PASSENGERS

1. What does TPU stand for?

 

 

TPU stands for timedpickups.

 

 

2. What devices is the TPU App available on?

 

 

The App is available for iOS & Android devices.

 

 

3. What year did TPU start?

 

 

TPU launched in 2016

 

 

4. Is the App available world wide?

 

 

We are only currently in the United States of America. We are working our way around to reach other continents.

 

 

5. Do you guys give out discounts to passengers?

 

 

Yes, we do. We send out email letting the customers know how much they can be saving on their trips with TPU.

 

 

6. If I need more than one car will I be able to book them?

 

 

Yes, you will be able to book more than one car. What we ask is that you give us at least 2 weeks in advance notice of the event you will be needing our fleet for.

 

 

7. What is a wait fee? 

 

 

When you have more than one stop and the driver has to wait 30 minutes before you come back. Wait fees are different and they depend on which profile you choose.

 

For Example you can see the wait fees on the Driver Fare Book page.

 

 

8. If I want to schedule a ride, how much time in advance do I need to give the Driver?

 

 

When you schedule a ride it is good to give the Driver a days notice in advance. It gives the Driver time to prepare for the pickup and to also make sure that their time is available for your TPU.

 

You can also schedule a ride 1 hour prior to pickup.

 

 

9. Is tipping allowed for the Driver?

 

 

Yes, we have the tipping option available in our application. When the trip has been completed and it then gives you an option to rate your driver, you will see the tipping option.

 

 

10. What is a DIN?

 

 

DIN stand for Drivers Identification Number. When you take a ride from a TPU Driver you may request the Drivers DIN if you will like to be picked up again by the same Driver.

 

You can also reccomend a Driver not yet on the TPU platform to join the company because you like his or her service and will like to request them of the TPU App.

 

You may direct them to this website to get more information.

 

 

11. If I see a car on the street with a TPU sticker, can I wave them down for a ride?

 

 

No, you can not do that. Only request a ride through the TPU App. You may get the Drivers DIN and input it into the App to schedule a ride or request them instantly.

 

 

12. How does the payment system work?

 

 

We accept all major debit and credit cards including American Express.

 

 

13. What are the different features on the apps home page?

 

 

We currently have 4 features on the apps homepage which include;

 

1. Scheduler 2.Review Page 3. Concierge 4.Instant Ride Request Area.

 

To view how they look Click Here to see screenshots.

 

 

13. At what times can I schedule a TPU?

 

 

You can schedule a TPU for anytime day or night. We will try to find you a Driver that works at the hours you will like to schedule a TPU.

 

 

14. How are the rates calculated for TPU?

 

 

We have different rates and vehicle types for you to choose from. For Example:

 

 

TPU Comfort - This is equivalent to UberPool - Mid size four door car, van or truck

 

 

TPU Select - This is equivalent to UberX - Mid size, Luxury Mid size or Luxury SUV

 

 

TPU Elite - This is equivalent to UberSelect - Luxury SUV 5 door or Luxury Mid size 4 door

 

 

TPU Plus - This is equivalent to UberSUV - SUV 5 door or Van

 

 

TPU Platinum - Coming Soon - Membership required. Invite Only.